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1. Where is the Willowbrook Park District?

Willowbrook operates a Parks and Recreation Department as a Village department, not a separate taxing body having its own separate board and independent taxing body.

For more information, please visit the Parks and Recreation Department.

2. How can I suggest adding an amenity to one of our parks or adding a new recreational activity?

Send your ideas to:
Parks and Recreation Department
835 Midway Drive
Willowbrook, IL 60527

3. What is the Program Assurance Policy?

We are very confident the service we offer meets your expectations. In the event it does not, we offer this policy for most of the activities we administer.

The Willowbrook Parks and Recreation Department offers its Program Assurance Policy for all the recreation activities we administer. Excluded are trips and adult sports leagues. If you are not satisfied, we will arrange for your choice of the following:

1. You may repeat the activity at no charge


2. You may receive credit for another activity


3. You may receive a refund
   

Please note that any request must be made within five days after the second class meeting. You may be asked to complete a form indicating your concerns so that we can take the appropriate steps to correct the program. Your comments and suggestions will enable us to serve everyone better.

4. What is the Willowbrook Parks and Recreation Commission and how does it differ from a Park District Board?

The Commission is the advisory body of nine members that makes recommendations to the Village Board in matters of capital improvements, programs, and policies relating to Willowbrook's park system. While there is an attempt to have representation on the Commission from all areas of the Village, commissioners primarily focus on improving the entire park system.

Each member of the Willowbrook Parks and Recreation Commission is appointed for a two-year term by the Village Board. As Willowbrook's elected officials, the Village Board serves in making the final decisions in policy and budgeting for the Parks and Recreation Department and all other Village departments.

5. Where are all of Willowbrook's parks and what amenities are in each?

The Parks and Recreation Department maintains 10 park sites over 56 acres that are owned by the Village. Their locations are shown on the Willowbrook Parks Map and their amenities are detailed in the seasonal Fun Guide that is mailed to Willowbrook residents three times a year.

6. Do I need a permit for my group to use a park?

Generally, permits are necessary for organized athletic groups and large gatherings. See the Park Permits section for more details. In other cases, permits are not necessary but securing a permit ensures the area that you wish to use will be reserved for you.

7. How do I register for a park activity?

You can register in any of the following ways:

• In person at the Village Hall, Monday through Friday from 8:30 am to 4:30 pm
• Fax the registration form and credit card information to the Village of Willowbrook at (630) 323-0787
• Mail the registration form and credit card information to the Village of Willowbrook at:
  835 Midway Drive
  Willowbrook, IL 60527
• Fast Track Registration: You can complete your registration for all of our activities by phone with our Fast Track Registration. By coming into Village Hall one time and signing the waiver, which is then stored into our computer system, you will be able to make future registrations by simply calling Village Hall at (630) 323-8215 and paying with a credit card.

8. How do I know if I got into the class?

If you do not hear from us, you can assume that you are in the class and the class will take place as advertised. If the class has been filled, you will be notified by phone and advised that you have been placed on a waiting list. You will again be called if an additional space becomes available. We make every effort to make additional spaces available but early registration is the best way to ensure getting into a class.

If the class has been cancelled due to a low enrollment, all those registered will be notified by phone several days before the start of class. We make every attempt to conduct our activities. Full refunds are issued for cancelled classes and are automatically processed.

9. What is the refund policy?

Requests for a refund made before the first meeting of the class are honored with a "no questions asked" policy. The Village will also issue refunds if a participant needs to cancel due to medical reasons provided that a doctor's note is submitted. Refunds are also granted under our Program Assurance Policy if you are not satisfied with the program.

Refunds are subject to a $4 check-processing fee. Please allow at least two weeks for the refund check due to the timing of the Village Board meetings where check requests are presented.

10. How do I forward an idea for a new activity that I would like to see offered?

Some of our most successful activities have evolved from ideas submitted by our residents. Please send your suggestions to:
Village of Willowbrook
835 Midway Drive
Willowbrook, IL 60527
Ph: (630) 323-8215

11. What do I do if I see something unusual, suspicious or potentially dangerous in one of the parks?

Any suspicious or potentially dangerous activity should be reported immediately to the Willowbrook Police by dialing 9-1-1. The Village of Willowbrook aggressively prosecutes vandalism. Other questions or concerns about any park facilities should be directed to the Parks and Recreation Department by calling (630) 323-8215.